Privacy Policy

Melbourne Pc Repair Pro (“we”, “us”, “our”) operates the website melbournepcrepairpro.com.au and provides computer and laptop repair services across Melbourne. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of information:

  • Contact details: name, email address, phone number, and address (for pickup, drop-off, or on-site service).
  • Device information: make, model, serial number, and fault description of devices you bring in for repair.
  • Payment information: billing details processed through our payment provider (we do not store full card details).
  • Website usage data: IP address, browser type, pages visited, and referral source, collected via cookies and analytics tools (see our Cookie Policy).
  • Communications: records of emails, phone calls, or messages you send us regarding a booking or enquiry.

2. How We Collect Information

We collect personal information directly from you when you:

  • Fill out a contact or booking form on our website
  • Call, email, or message us to request a quote or service
  • Drop off or hand over a device for repair
  • Make a payment for services

3. Why We Collect and Use Your Information

We use your personal information to:

  • Provide quotes, diagnose faults, and carry out repair services
  • Communicate with you about bookings, repair status, and collection
  • Process payments and issue invoices/receipts
  • Improve our website and services
  • Comply with legal and accounting obligations
  • Send service updates or promotional offers (only if you have opted in — you can unsubscribe at any time)

4. Disclosure of Your Information

We do not sell your personal information. We may share information with:

  • Trusted third-party providers who assist us (e.g. payment processors, courier/delivery services, IT and hosting providers), only to the extent necessary to deliver our services
  • Manufacturers or parts suppliers, where required for warranty claims
  • Government or regulatory bodies, where required by law

5. Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Devices left in our care are handled with reasonable security, but we recommend backing up your data before handing over any device, as we are not responsible for data loss during diagnostics or repair unless caused by our negligence.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. tax and business records under Australian law, generally 5–7 years).

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time and may need to verify your identity before releasing information.

8. Cookies and Third-Party Tools

Our website may use cookies, Google Analytics, and similar tracking tools to understand website traffic and improve user experience. See our Cookie Policy for details.

9. Overseas Disclosure

Some third-party service providers we use (e.g. cloud hosting, analytics, email platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

10. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us +61 411 302 443. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

12. Contact Us

Phone: +61 411 302 443