Service Agreement

This Service Agreement (“Agreement”) is between Melbourne PC Repair Pro (“we”, “us”, “our”) and the customer (“you”) booking a repair or IT service with us. By booking a service, dropping off a device, or accepting a quote, you agree to the terms of this Agreement.

1. Scope of Service

We agree to perform the diagnostic, repair, upgrade, data recovery, or other IT service (“Service”) as described in your quote or job sheet. Any work outside this scope will require your separate approval and may incur additional charges.

2. Booking and Drop-off/Pickup

• Services can be booked via phone, with drop-off, pickup, or on-site visits arranged as needed.
• A job sheet or reference number will be issued for all devices left in our care, noting the reported fault and condition of the device on arrival, including any existing cosmetic damage where visible.

3. Authorisation to Proceed

• We provide a free diagnostic assessment and a quote before any chargeable repair work begins.
• Chargeable repair work will only proceed once you approve the quote, whether verbally, by message, or electronically.
• If you decline to proceed after diagnosis, no fee is charged for the assessment.

4. Data and Backups

• You are responsible for backing up your data before the device is handed over. While we handle all devices with care, repairs, including hardware replacement, operating system reinstalls, or data recovery attempts, carry an inherent risk of data loss.
• We are not liable for loss of data, software, or files unless caused directly by our negligence.
• If data recovery is specifically requested, we will advise on the likelihood of success and associated costs before proceeding, but cannot guarantee full or partial recovery.

5. Parts, Pricing, and Payment

• Where new parts are required, we will source quality parts and confirm pricing with you before fitting them.
• Full payment is due upon completion of the service and prior to collection of the device, unless otherwise agreed.

6. No Fix, No Fee Policy

If we are unable to resolve the reported fault, you will not be charged a repair fee. This policy applies to the specific fault reported and does not cover unrelated issues discovered or arising separately.

7. Warranty on Repairs

• All repairs are covered by a 90-day warranty on the specific parts and labour provided.
• This warranty does not cover accidental damage, liquid or moisture damage, unauthorised third-party tampering after our service, pre-existing unrelated faults, or normal wear and tear.
• Software issues, such as new viruses or user-installed software conflicts arising after collection, are not covered under this repair warranty.

8. Manufacturer Warranty

If your device is still within a manufacturer’s warranty period, please advise us before booking, as third-party repairs may void that warranty. We will highlight this risk where known, but you remain responsible for confirming your device’s warranty status with the manufacturer.

9. Uncollected Devices

• Devices must be collected within 30 days of notification that the service is complete.
• After 90 days, if a device remains uncollected and we have made reasonable attempts to contact you, we reserve the right to charge storage fees or dispose of or sell the device to recover reasonable costs, to the extent permitted under Victorian law.

10. Cancellations

• You may cancel a booking prior to drop-off or an on-site visit at no charge, except where a call-out fee has already been incurred for a scheduled on-site appointment.

11. Liability

To the maximum extent permitted by law, our total liability for any claim arising from this Agreement is limited to the amount paid for the specific service. Nothing in this Agreement excludes any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.

12. Governing Law

This Agreement is governed by the laws of Victoria, Australia.

13. Contact Us

Melbourne PC Repair Pro Phone: +61 411 302 443