Refund Policy

At Melbourne PC Repair Pro, we want you to be satisfied with our repair and IT services. This Refund Policy explains your rights and how we handle refunds, in accordance with the Australian Consumer Law (ACL).

1. Your Rights Under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy, such as a re-repair or, in some cases, a refund, if our service:

• Is not provided with due care and skill
• Is not fit for the purpose you made known to us
• Does not resolve the issue within a reasonable time, where no time was agreed

Nothing in this policy limits or excludes these statutory rights.

2. No Fix, No Fee

If we are unable to identify or resolve the fault you reported, you will not be charged a repair fee. Our diagnostic assessment is provided free of charge.

3. When a Refund May Apply

We will offer a refund, partial refund, or free re-repair where:

• The original reported fault reoccurs within the 90-day warranty period due to our workmanship or a faulty part we supplied
• The service was not completed to a reasonable standard
• An agreed repair was not carried out as described in your approved quote

4. When a Refund Does Not Apply

Refunds do not apply where:

• You simply change your mind after work has been completed and approved
• The device develops a new, unrelated fault after collection
• Damage results from misuse, accidental damage, liquid exposure, or unauthorised third-party repair after our service
• The issue is caused by software, viruses, or user actions after the device has left our care

5. Change of Mind

If you decide not to proceed with a quoted repair after diagnosis, you may decline the service at no charge, as our diagnostic assessment is free.

6. Requesting a Refund

To request a refund or re-repair, please contact us within the 90-day warranty period of collecting your device, with:

• Your job or reference number
• A description of the issue
• Proof of purchase or service, such as your invoice or receipt

We will assess your request and respond within a reasonable time, typically 5 to 7 business days.

7. Refund Method

Approved refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed, within 5 to 10 business days of approval.

8. Faulty Parts

If a part we supplied is found to be faulty within the warranty period, we will replace the part and re-perform the labour at no additional cost, or issue a refund for that portion of the service if a replacement is not reasonably available.

9. Contact Us

For refund requests or questions about this policy, please contact:

Melbourne PC Repair Pro Phone: +61 411 302 443

If you’re not satisfied with our response, you can also contact Consumer Affairs Victoria (consumer.vic.gov.au) for guidance on your consumer rights.